![]() ![]() So, you can get free of charge for the base cost of transporting goods on orders over £60. (For products that are classified as frozen Items, you can see on the product page.)īesides, the free-shipping policy is applied within the England & Wales border for the base cost of transporting goods and does not include the surcharge. Please note that the surcharge is applied for the frozen products only. The total shipping cost included the base cost of transporting goods and the surcharge. What do I need to know about shipping cost and surcharge? So, please note that there will be an additional weight for the dry ice and insulated bag added to your frozen order. This solution keeps your products cooler for longer while in transit and ensures your product arrives in pristine condition. We pack frozen products using our dry ice and insulated bag. Any FROZEN orders placed after 12 pm on Thursday and any AMBIENT orders placed after 12 pm on Friday will not be dispatched until the following week to ensure the items are in the best possible condition. According to estimates, average transit time is 2-3 working days from 9 AM to 5 PM. Standard shipping will be selected as our shipping method for frozen products to ensure best possible quality of your products. It can take up to 7 (seven) business days to process the refund or replacement. Once we receive your item, we will either refund you via your original method of payment or ship you a replacement based on your request.If there is any visible damage, please return them to the courier immediately. Customers are required to carefully check their package for any damage before signing any documents presented by the courier.If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. ![]() Customers who have contacted our customer service channel and sent us the required pictures of the product as guided will receive an email containing a returning label file, which can be applied to the package and sent back to us using the postal service.For perishable food items such as fresh vegetables, please return within 48 hours. If they are short in their ‘best before’ date or there is any visible damage, please return them to the courier immediately. Customers are required to carefully check their product for the "Best Before Date" (BBD) or any damage before signing any documents presented by the courier.In this case, please return all items to: Leyton Cash & Carry, 4 Estate Way, Leyton, London E10 7JN, UK. However, customers who received a return or exchange notification email can receive their product(s) in store. It’s not available for refund, return or exchange in stores. With items purchased online, please send return request to us by email. You can return in the original packaging within 7 days of delivery and we'll refund it. But if an item from your grocery delivery is: Any orders placed after 12 pm on Friday will not be dispatched until the following week to ensure the items are in the best possible condition Orders delivered between 2 to 3 working days from 9 AM to 5 PM.£11.95 for orders from £20 to under £40. ![]()
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